Vanguard Healthcare Solutions are HCSA EIS Finalists

Five years of partnering with UHB to optimise patient experience

Over five years, in one theatre and then three, UHB and Vanguard have dramatically improved the experience of thousands of patients, by:

• Establishing a surgical hub for laparoscopic cholecystectomy
• Creating a ‘green’, isolated facility to perform elective surgery during the Covid-19 pandemic
• Reducing the elective backlog
• Providing capacity while a new 6-theatre surgical hub is constructed

Procedures have included: breast, dental, ENT, general, gynaecology maxilla-facial, plastic, and urology.

To improve patients’ experience, Vanguard has demonstrated:

Responsiveness
Supplying a theatre and clinical staff and opening within weeks, adapting to changing needs and unprecedented events.

Teamwork
Facilitating cohesive care by working so closely and so well with UHB staff that Vanguard’s clinical team and theatre are considered part of Solihull Hospital.

Innovation
Operating three mobile theatres at one hospital was a first.

Clinical Expertise
Clinicians within Vanguards management structure advised on getting the best performance
from the theatres and teams, and the clinical teams’ performance ensured that they were considered part of Solihull hospital.

Patient-focus
From the design of the theatre, enabling positioning for the best patient journey, and with its one-way
patient flow, to the way the clinical team worked to ensure that the ‘green’ facility was operational
safely and quickly, Vanguard’s patient focus has been key to the successful collaboration with UHB
and to the positive experiences of thousands of patients.

Regarding the HCSA awards...