Customer Journeys and Digital Marketing Business Partner

Vanguard Healthcare Solutions is a British, privately owned, international clinical services and infrastructure provider supporting healthcare clients across the UK and worldwide.

Our purpose-designed and built modular and mobile facilities provide our clients with new or replacement Operating Theatres, Wards, Endoscopy Suites and Decontamination and diagnostic units. As part of our solution to our clients we also support them with turnkey solutions, clinical teams and equipment.

With a rapidly growing team of over 150 colleagues internationally, our values define how we conduct our business with our clients, internally and externally: Patient-focussed; Innovative; Responsive; Passionate; Teamwork.

Vanguard is clear about its differentiators and builds its solutions around our NHS clients focussing on clinical expertise; high quality solutions; delivery agility and client service.

These attributes position Vanguard as a market leader and innovator.

Responsibilities

We are seeking a proactive and experienced Dynamics 365 Customer Journeys and Digital Marketing Business Partner to join our marketing team. In this role, you will be responsible for managing and maintaining our Dynamics 365 CRM and Customer Journey programs. You will take ownership of all digital marketing content, including managing campaigns, reporting on performance, and generating original content for various platforms, including LinkedIn, WordPress, and social media channels. Additionally, you will oversee NPS surveys, SEO strategies, and ensure the optimisation of digital channels and websites to drive customer engagement and company growth.

You will be responsible for the below:

• Dynamics 365 & Customer Journeys Management
• Content Creation & Campaign Management
• NPS Surveys
• WordPress Website Management & SEO
• Social Media & Digital Marketing Management
• Digital Marketing Reporting & Analytics
• Collaboration and Stakeholder Management
• Power Automate: Workflow Automation Skills, Application integration, Managing approvals, Data automation and syncing, Digital process automation, CRM & Marketing integration, Monitoring and reporting, AI integration, Troubleshooting and maintenance

Benefits

• 25 days annual leave per year (April – March) + UK bank holidays
• Life Assurance
• Company Pension
• Healthcare cash plan
• Professional memberships reimbursed

Requirements

• Bachelor's degree in Digital Marketing, computer science or a related field.
• Proven experience in managing Dynamics 365 CRM, customer journey platforms, and digital marketing.
• Strong experience in content creation, campaign management, SEO, and social media management.
• Proficient in using WordPress CMS for content management and optimisation.
• Excellent analytical skills with the ability to interpret data and create actionable insights.
• Experience with NPS survey management, analysis, and reporting.
• Familiarity with paid search (PPC) and display advertising is a plus.
• Proficient in digital analytics tools like Google Analytics, HubSpot, and social media dashboards.
• Strong organisational skills, attention to detail, and the ability to manage multiple projects simultaneously.
• Knowledge and extensive use cases of the power automate tool
• Ability to troubleshoot hardware, software and network problems.
• Extensive experience of business systems including CRM and sales and marketing tools.
• Experience with various operating systems and databases.
• Experience in project management.
• Hands-on experience with Microsoft Power Automate, particularly in automating marketing workflows and CRM integration within Dynamics 365.
• Familiarity with other tools within the Microsoft Power Platform (Power BI, Power Apps) is a plus

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our team.

Vanguard Healthcare Solutions Ltd and Q-bital Healthcare are part of the Vanguard Group of companies. www.vanguardhealthcare.co.uk